Refund Policy

Purchases of Order Workspace Pro for WooCommerce are covered by a 30-day money-back guarantee, subject to the conditions below.

30-Day Money-Back Guarantee

If a technical defect makes the plugin’s essential functionality unusable, contact us within 30 days of your purchase. Please give our support team a reasonable opportunity to investigate and resolve it. If we cannot resolve the defect after working with you, you may request a full refund within that 30-day period.

What Is Not Covered

This guarantee does not cover:
  • Changes of mind or personal preferences.
  • Missing features or requests for additional functionality.
  • Conflicts or incompatibilities with third-party themes, plugins, software, services or hosting environments.
These conditions do not limit any mandatory rights available under applicable law.

How to Request a Refund

Email hello@maswp.net within 30 days of your purchase, using the subject Order Workspace Pro — Refund Request. To help us review your request, please include:
  • Your purchase email and order or transaction reference.
  • Your WordPress, WooCommerce and PHP versions.
  • A clear description of the problem.
  • The steps needed to reproduce it.
  • Relevant screenshots or error messages, if available.
Please do not send passwords, full payment card details or customer data. Remove sensitive information from screenshots and logs before sharing them. We may ask for additional information needed to investigate the issue. Please cooperate with our support team so we can assess the problem and attempt a solution.

Refund Processing

Approved refunds are processed through Freemius, our authorized reseller and Merchant of Record. The time it takes for the funds to appear in your account depends on the payment provider and your financial institution.

Subscription Cancellation

Cancelling your subscription and requesting a refund are separate actions. Cancelling prevents future automatic renewals; it does not automatically refund an existing payment. You can manage your subscription through the Freemius Customer Portal. If you also wish to request a refund, please contact us as described above.

Need Help?

Visit our Support page or email hello@maswp.net. You can also consult the documentation for installation, configuration and troubleshooting guidance.
This policy supplements the terms presented at checkout and does not exclude or restrict mandatory consumer rights under applicable law.